FAQ

The handle holder is stiff, how do I get it to mold to my skillet? 

Here's a quick method:

 

Where do you get your leather?

Our leather is sourced from a domestic specialty vegetable tannery that produces quality leather using a natural and eco-friendly process. 

Do you ship internationally?

Yes! If you'd like to know how much it would cost for your specific destination, just email us at kanna@johnchomoore.net.

Can I make a return?

We gladly accept returns for refund, exchange, or store credit on unused items within the first 30 days of receiving your purchase.

My item arrived damaged/defective.

Sorry about that! Tell us what happened and we'll offer you a refund or a replacement. And if your item breaks after using, send it to us and we'll fix it.

I want to order one as a gift. Do you gift wrap?

Yes! For an extra $2.75 we'll wrap it up so you don't have to. If you'd like it shipped to the recipient, let us know and we'll make it happen. 

Do you sell these in a brick-and-mortar store?

Yes! Heath Ceramics currently carries our handle holders in their Sausalito and San Francisco locations.